Operated by Lithic Labs (Pvt) Ltd
Cancellation & Refund Policy
Everything you need to know about cancellations, refunds, and related charges on the Rydemor platform.
Effective Date
01 February 2026
Last Updated
01 February 2026
This Cancellation & Refund Policy applies to all bookings made through the Rydemor platform. Rydemor acts solely as a technology marketplace intermediary connecting Hosts and Renters. Refund eligibility is governed by this policy and the applicable rental agreement.
Quick Reference
> 24 hrs cancellation
Full refund
< 24 hrs cancellation
70% refund
Host cancels
Full refund
Renter no-show
No refund
Refund timeline
5–14 business days
Service fees
Non-refundable
General Principles
• All bookings are subject to cancellation terms at the time of confirmation.
• Platform service fees may be non-refundable.
• Payment processing fees are non-refundable once incurred.
• Refund timelines depend on payment provider processing times.
Rydemor reserves the right to deduct applicable fees before issuing refunds.
Standard Cancellation Policy (Default)
2.1 Renter-Initiated Cancellation
Unless otherwise specified at booking, the following applies:
| Timing | Refund | Note |
|---|---|---|
| More than 24 hours before rental start | Full rental amount refunded | Platform service fee may be partially refundable |
| Less than 24 hours before rental start | 70% of rental amount refunded |
Host-Initiated Cancellation
If a Host cancels a confirmed booking:
• Renter shall receive a full refund.
• Rydemor may assist in finding alternative vehicles.
• Host may incur penalties, including temporary suspension.
Repeated Host cancellations may result in delisting.
No-Show Policy
Renter No-Show
If the Renter fails to collect the vehicle within the agreed time without communication:
• Booking may be marked as completed.
• No refund shall be issued.
Host No-Show
If the Host fails to provide the vehicle:
• Full refund issued to Renter.
• Host may face penalties.
Early Returns
If a Renter returns a vehicle early:
• No automatic refund is guaranteed.
• Refunds are at Host discretion.
• Platform service fees remain non-refundable.
Force Majeure Events
If cancellation occurs due to events beyond reasonable control (natural disasters, government restrictions, civil unrest):
• Rydemor may issue partial or full refund at its discretion.
• Processing fees may still apply.
• Documentation may be required.
Rydemor's decision in such cases is final.
Payment Processing & Chargebacks
7.1 Payment Processing Delays
Refunds may take:
• 5–14 business days depending on bank.
• Longer for international cards.
Rydemor is not responsible for banking delays.
7.2 Chargeback Protection
If a Renter initiates a chargeback:
• Rydemor may suspend the account.
• Evidence of booking and policy acceptance will be submitted to the payment provider.
• Fraudulent chargebacks may result in permanent ban.
Users agree not to initiate chargebacks in bad faith.
Security Deposits (If Applicable)
If a deposit is held:
• It may be released after rental completion.
• Deductions require documented evidence.
• Disputes are governed by the Damage & Claims Policy.
Deposit refunds may take several business days.
Promotional Bookings
Bookings made with:
• Discount codes
• Promotional credits
• Referral bonuses
May have modified cancellation rules. Promotional credits are non-refundable and non-transferable.
Platform Service Fees
Platform service fees:
• Compensate Rydemor for providing marketplace services.
• Are generally non-refundable once booking is confirmed.
• May be partially refunded at Rydemor's discretion.
Limitation of Liability
To the maximum extent permitted by Sri Lankan law, Lithic Labs (Pvt) Ltd shall not be liable for:
• Loss of travel arrangements
• Missed flights
• Business losses
• Indirect damages
• Consequential damages
Total liability shall not exceed the service fees paid to Rydemor in the preceding six (6) months.
Disputes
Refund disputes shall first be resolved through platform support. If unresolved, dispute resolution provisions in the Terms of Service apply.
Policy Modification
Rydemor reserves the right to modify this policy at any time. Continued use of the Platform constitutes acceptance of changes.
Acknowledgement
By making a booking on the Rydemor platform, you acknowledge that you have read, understood, and agreed to be bound by this Cancellation & Refund Policy.
Need Help?
For refund or cancellation queries, contact us directly.
support@rydemor.com+94 777 565 171Operated by
Lithic Labs (Pvt) Ltd